Refund & Cancellation Policy

Last updated: 14 August 2026

Placeholder content. This is a generic starting template, not legal advice — and refund timelines/eligibility are exactly the kind of thing that needs to match what you actually tell Razorpay in your merchant settings. Have a lawyer review this before it governs real payments.

1. What this covers

This policy covers paid vendor plan upgrades (Pro and Featured) purchased on Set My Event. The Starter plan is free and has nothing to refund. This policy does not cover payments, deposits, or bookings made directly between a client and a vendor — those are a private arrangement between the two of you and are not processed through this platform.

2. Cooling-off window

If you upgrade to Pro or Featured and change your mind, you may request a full refund within 7 days of payment, provided your listing hasn't already received leads, been marked Verified, or made active use of plan-exclusive features (e.g. WhatsApp lead alerts, extended photo/video limits) beyond basic setup.

3. After the cooling-off window

Plan fees are non-refundable after 7 days, or immediately if the plan-exclusive features described above have been actively used, since the annual visibility period has already begun.

4. Suspension for cause

If your listing is suspended or removed for violating our Vendor Terms or Vendor Guidelines, no refund is issued for the remaining plan period.

5. How to request a refund

Email hello@urbaneventsclub.in with your registered email and the payment ID from your Razorpay confirmation. Approved refunds are processed back to your original payment method within 5-7 business days, subject to your bank/card network's own processing time.

6. Cancelling a plan (without a refund)

You can downgrade to Starter at any time from Dashboard → Plan & Billing. This stops your plan from renewing but does not itself trigger a refund for time already used — see sections 2-3 above for when a refund actually applies.

7. Contact

Questions about a specific payment: hello@urbaneventsclub.in