For clients
How do I contact a vendor?
Open any vendor's profile and click "Enquire now" or "Message" — no account needed to send a first enquiry, though creating a free account lets you track conversations and save favourites.
Are the vendors verified?
Every listing is reviewed by our team before going live. Vendors with a green checkmark have additionally verified their business details with us.
Is there a fee to use Set My Event as a client?
No — browsing, messaging and requesting quotes is completely free for clients.
A vendor isn't responding — what should I do?
Try messaging 2-3 vendors in parallel for your category — response times vary. If a listing seems inactive, let us know and we'll follow up.
For vendors
How long does approval take?
Most listings are reviewed within a few hours. You can keep editing your profile in the meantime — it goes live automatically once approved.
Can I change my plan later?
Yes, upgrade any time from your vendor dashboard or the plans page. Changes apply immediately.
Does Set My Event take a commission?
No — you pay a simple annual listing fee for visibility. What you charge clients directly is entirely yours.
How do WhatsApp lead alerts work?
Pro and Featured vendors can turn on instant WhatsApp notifications for new leads from their dashboard settings, so you never miss an enquiry.